We are redesigning the NRPF Network website to make it easier for you to find support and information online.
We’d like to invite you to take a survey and share your feedback so we can make sure the new website works better for you.
The survey should take about 10 to 20 minutes. It is open until 14 June.
Public authorities must help prevent homelessness by referring a person to a local housing authority where they believe the person is homeless or at risk of homelessness within 56 days.
This duty applies to a range of public bodies, including:
A full list of public authorities subject to the duty to refer is available in the government guidance.
Public authorities are not required to assess eligibility for housing assistance before making a referral. Where a person is homeless or at risk of homelessness, a referral must be made with the person’s consent.
The local housing authority will then carry out the necessary assessments, including eligibility for assistance. Even where a person is found to be ineligible and no housing duty is owed, the authority must still provide advice and information to help prevent or relieve homelessness. See our webpage on key housing duties.
Page updated: 02 June 2026
