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Councils using NRPF Connect save money and improve outcomes for people with no recourse to public funds (NRPF) who are provided with safety-net support, with the database being a key tool to support effective service delivery and case resolution when accommodation, and financial support, is provided and funded through local authority budgets.

Councils have been found to be at fault by the Local Government Ombudsman for failing to keep the Home Office informed of their involvement in supporting households with outstanding immigration claims. Using NRPF Connect ensures compliance with best practice case management processes and data protection legislation, whilst also maintaining autonomy between Home Office and local government systems.